Health care is a very documentation-reliant field, and keeping track of all of the records associated with patient care becomes extremely time consuming and fraught with potential for error. Enterprise content management (ECM) for health care can reduce bureaucratic overload while drastically improving patient care.
Enterprise content management provides a systemized method of handling, processing and securing an organization's documents and business information. In digital age parlance, it typically refers to the hardware and software used to capture and store data.
ECM for health care can provide doctor's offices, clinics and hospitals with a variety of benefits, including the following:
Staying organized. ECM applications for the health care industry allow users to store all medical notes and records in one place. Imaging tools will allow health care workers to scan and index paper documents, allowing for quicker, easier access to important information. Electronic forms will also help capture and store information formerly recorded on inefficient paper documents.
Improving patient satisfaction. ECM solutions for health care cuts down time medical staff must spend on paperwork, allowing them to reallocate that time with patients. Easier access to stored documents also makes handling patient needs quicker, resulting in less wait time for patients. Going electronic with medical records can also curtail accounting and other errors that may irk patients.
Compliance with regulation. ECM for health care can help doctors and hospitals better comply with federal regulations and industry standards. Information stored by an ECM system will be more secure than traditional documents locked in filing cabinets. Administrators can control employee access by means of tools allowing them to grant access permissions to individual users. These advantages will aid doctors in complying with HIPAA and other federal regulations and professional standards related to patient privacy and information security.
With the right ECM solution, doctors as well as the entire hospital staff can streamline daily tasks such as information gathering, releasing papers to patients and other physicians, creating workflows to better organize labor and quick access to needed documents. All of this is a vast improvement over slow, paper-based document management.
Bureaucracy in health care is a key driver of costs. As pressures created by the Affordable Care Act put the squeeze on health care providers to reduce costs, finding ways to reduce paperwork will be a key target. ECM for health care can cut costs and improve efficiency, helping providers adapt to the new landscape of the industry.